Support

Payments and Currency

My prices are Canadian dollars because I live in Canada.

I use PayPal and Square for all payments on the website. The only exception are the payment plans on the Private Coaching packages which go through Stripe.

This means that all major credit and debit cards are accepted.

No, you do not need a PayPal account to use PayPal.

PayPal is free for you to sign up for and use to shop with. 

Let PayPal and your bank do the conversion for you. 

When you go to pay for things via PayPal, PayPal will show you the amount and the currency. Your screen may look like one of the two shown below:

In both cases the currency is shown either beside or below the dollar amount. Type in the Canadian dollar amount shown on my website and allow PayPal to do the conversion for you. The correct amount will be taken from your account in whatever currency you use.

If you’re having trouble getting the downloadable item you purchased, please just reach out to me directly. I will make sure you get what you have paid for.

Items that have been downloaded or accessed already are not eligible for refunds.

I generally don’t refund private sessions, particularly if the time has been used, however, if there is an issue please reach out to me directly to discuss it.

Appointments

Once you have purchased a session or private coaching, you will have access to the Private Coaching Portal via your account on my website. My calendar is located there.

Follow the steps below.

  1. Make sure you are logged into your account.
  2. Under My Account you will see the Private Coaching Portal in the menu at the top.

If you don’t see the portal in the top menu, it is available from the left-hand menu under “My Memberships”.


Click “View” on the right hand side to access the Portal.

Just use the calendar to make changes up to 48 hours before the appointment.

If changes are within 48 hours before the appointment, please just reach out to me to re-schedule. Life happens and that’s totally okay.

Yes. Free 30-minute consultations are available.  Book one using the link below:

https://laurabungarz.as.me/?appointmentType=19776555

There will never be any pressure to buy anything and there is no obligation. 

One per client, please.

 

Gifting Products or Services

Yes, with the exception of Amazon linked items, everything I offer can be given via a gift certificate.

Simply decide which item (s) you are giving and enter that amount for the gift certificate.

Gift certificates do not expire, have no cash value and cannot be redeemed for cash. They cannot be refunded. They can’t be used towards items available on Amazon.

They are available here:
https://laurabungarz.ca/product/gift-certificate/

Yes. The person receiving the gift certificate will have to sign up for a free account on the website.

The remaining value of the gift certificate will appear under My Account.

Downloadable Products

The download link is available for 3-days after purchase.

You have 3 attempts to download your product successfully.

If you have trouble, please reach out to me and I will make sure you get your item.

Booklets are in PDF format. You will need the free Adobe Acrobat Reader to view these files.

Downloadable videos will be MPEGs. Any video player will play these videos.